Refund policy
At Size-wear.co.uk, we want you to shop with confidence. This policy explains your rights under UK consumer law and how we handle returns, exchanges, and refunds.
Right of Withdrawal (Return Window)
You have the right to return your item(s) within 30 days of receiving your order, without providing a reason, in accordance with your statutory withdrawal rights (minimum 14 days under UK law).
Returned items must:
- Be unused, in original condition, with tags and labels attached
- Include the original packaging, undamaged
We reserve the right to reject returns that:
- Show signs of wear or use
- Are damaged (not due to shipping)
All returns are subject to inspection.
Return Address
All returns must be shipped to our fulfilment centre:
Simon Liu
No. 17, Pudong Street, Building B
Dafapu Community, Bantian Street
Longgang District
Shenzhen, China
📦 Please use a tracked shipping service.
We are not responsible for items lost in transit without valid tracking information.
How to Start a Return
- Email our support team at info@size-wear.co.uk with your order number and reason for return (optional).
- We’ll provide return instructions and guide you through the process.
🧾 Return costs are the responsibility of the customer, unless the product is damaged or incorrect.
Incorrect or Damaged Orders
Received the wrong item, size, or a damaged product?
No problem — we’ll:
- Resend the correct item at no cost, or
- Offer a full refund, depending on your preference
Please email us photos of the item and packaging within 7 days of receipt.
Refund Processing
- Refunds are processed within 5 business days of receiving the returned item.
- The refund will be issued via your original payment method.
- We’ll email you a confirmation once your refund has been issued.
Order Cancellation
You may cancel your order within 5 minutes of placing it by emailing info@size-wear.co.uk
After this time, the order enters our fulfilment system and can no longer be cancelled. However, you can still return the item after delivery using the above return process.
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